African Spoonbill Tours – Terms and Conditions
Our Role:
- We create and operate customer-focused tours and itineraries.
- You’ll receive a detailed itinerary upon booking, outlining accommodations and activities.
- We will provide the agreed-upon safari services, adjusting the itinerary if necessary due to unforeseen circumstances (e.g., road closures, weather, safety).
- We strive to maintain the itinerary’s quality and character.
- Please note that conditions in Africa may differ from those in developed countries, including potential changes in government fees and taxes.
Agreement and Pricing:
- Booking, payment, or participation signifies your acceptance of these terms.
- The final agreement includes these terms and any written updates provided before departure.
- Prices are in USD per person, unless otherwise specified.
- Prices include park fees, ground transportation, accommodations, and English-speaking guides.
- Excluded are international flights (available upon request), visas (assistance available), personal items, tips, souvenirs, drinks, laundry, and travel insurance.
- We may use independent suppliers for tour elements.
Payments and Bookings:
- A 30% deposit is required within 4 days of invoice receipt to confirm your booking.
- The remaining balance is due 30 days before the tour begins.
- Payments can be made via bank transfer or credit card (with a 4% surcharge).
- Book early to secure your desired tour.
- Provide accurate client information (nationality, date of birth, passport details).
- Confirmed tours are non-transferable.
Cancellations and Changes:
- Cancellation fees apply:
- 65+ days: Deposit non-refundable.
- 50-65 days: 50% of the tour cost.
- 0-50 days: 100% of the tour cost.
- Changes to confirmed bookings incur a $150 fee.
Liability and Responsibilities:
- We act as agents for tours, accommodations, and transportation.
- We are not liable for injury, death, delays, or losses due to unforeseen circumstances (e.g., weather, civil unrest, wildlife).
- We are not responsible for supplier issues (e.g., overbooking, transportation failures).
- Liability for our vehicles is governed by local law.
- We may use independent suppliers, and are not responsible for activities they provide.
- We are not liable for personal belongings.
- We are responsible only for services we directly provide.
- We are not responsible for infrastructure issues in developing countries (e.g., power cuts, water shortages).
- We accept responsibility for negligent acts of our employees, agents and direct suppliers, which results in death, injury or illness.
- Claims must be submitted in writing within one month of your return.
- We follow national park rules and baggage restrictions.
General Information:
- Consult your doctor regarding health and vaccinations.
- Ensure your passport is valid for at least six months.
- Visas are required and are not included in the tour price.
- Flight schedule changes may affect the itinerary.
- Hotel room access is subject to availability.
- Tips are discretionary.
- We may cancel trips due to emergencies beyond our control.
- We recommend travel insurance.
Complaints and Laws:
- Report any issues to your booking manager immediately.
- Submit written complaints within 10 days of return.
- This contract is governed by Tanzanian law.